Error 3016 on Android 13 Chrome Browser with WideVine DRM

[DaveByuB]

Have you read the FAQ and checked for duplicate open issues?
Yes

If the problem is related to FairPlay, have you read the tutorial?

What version of Shaka Player are you using?

v4.14.9

Can you reproduce the issue with our latest release version?
Yes

Can you reproduce the issue with the latest code from main?
Unable to test this using the website https://shaka-player-demo.appspot.com/demo/#audiolang=en-US;textlang=en-US;uilang=en-US;panel=HOME;build=uncompiled

Are you using the demo app or your own custom app?
Both

If custom app, can you reproduce the issue using our demo app?
Yes

What browser and OS are you using?
Android 13, Chrome 135.0.7049.100

For embedded devices (smart TVs, etc.), what model and firmware version are you using?

What are the manifest and license server URIs?

Using the widevine video at https://shaka-player-demo.appspot.com/demo/#audiolang=en-US;textlang=en-US;uilang=en-US;panel=HOME;build=uncompiled

What configuration are you using? What is the output of player.getNonDefaultConfiguration()?

I don't know how to see this on the site https://shaka-player-demo.appspot.com/demo/#audiolang=en-US;textlang=en-US;uilang=en-US;panel=HOME;build=uncompiled

What did you do?

1. Open Chrome
2. Navigate to https://shaka-player-demo.appspot.com/demo/#audiolang=en-US;textlang=en-US;uilang=en-US;panel=HOME;build=uncompiled

What did you expect to happen?
Play back the video with WV and prerolls

What actually happened?

Sometimes the prerolls would play and then when it reaches the actual video it would fail with a 3016, other times it would fail immediately with the prerolls

Are you planning to send a PR to fix it?
no

[DaveByuB]

I forgot to specifically mention that I'm trying to play back this specific item:

[avelad]

I have tested it with a Samsung Galaxy S20 and it works correctly....

[DaveByuB]

Thank you for looking into this! I tested again this morning with similar results, though in debug mode the error message is slightly different. I have attached a video of the issue, as well as the console log of the error. Here is some info about the device, if that's helpful:

• Samsung Tab S6 Lite (SM-P610)
• Android version 13 security patch level November 1, 2024
• The browser is Chrome 135.0.7049.111

Please let me know if there is any other information I can provide.

Screen_recording_20250423_084556.mp4

[avelad]

I don't have that device to test, so any PR is welcome.

[multiplexer2]

Seems like playback of widevine content with shaka/chrome is broken on Android 13 and older. Firefox works fine, and so does widevine+bitmovin+chrome.

[avelad]

Can you check if it's still happening in the nightly? https://nightly-dot-shaka-player-demo.appspot.com/demo/ Thanks!

[DaveByuB]

Thank you for following up on this! It looks like I'm still getting a 3016 on my Android 13 tablet. That's when I attempt to play Sintel with WideVine DRM

[loicraux]

I am facing similar issue with Chrome 133 on Android 10. This is a pretty old device, since Android 10 was released on Sept. 2019 and reached its end of maintenance in Feb. 2023. (Chrome 133 for Android was released to the public on Feb. 2025)

Could it be simply that Widevine does not support anymore its CDM on such old devices ? Note that end of maintenance of Android 13 (the OS version of the OP) is ... June 2025.