Invalid Visualization

[mbjallow6]

Hello!
I and my colleague are working on an app and we using anychat extension.
on the qlik sense enterprise environement, one of the app user is recently encountering error like this: "Visualization is invalid Not found on the server: anychart-qlik"
see the two attached screenshots. one from my account and the other is from the users account.
thank you in advance.

[mbjallow6]

Update: i have asked the user to try a different browser and it has worked fine on a different browser.
what must have been the problem?

[Shestac92]

@mbjallow6
Please, can you specify what browser and version bring this problem?
The extension on the first load requests external resources. If the browser has cache issues or very strict security restrictions it can bring this problem.
At this step, we recommend the following options:

1. clear the browser cache
2. check the browser security restrictions

Pay special attention to the 2nd option if the problem browser is IE11.
If this doesn't work for you feel free to continue this thread or contact us to support@anychart.com

[mbjallow6]

see the version and browser encountering the problem.
would mind explain in detail what sort of security restriction should we look for?

Thank you.

[Shestac92]

@mbjallow6
Thank you for the details!
This version should work properly. The security problems are usual for IE11 and Edge, the Chrome is okay.
So, can you share with us the Chrome browser console? We'd like to check errors and exceptions, this will help us a lot.

[mbjallow6]

Thank you.
I have apply the first solution you've recommended "clear the browser cache" it's now working fine on chrome.

once again thank you.